Privacy Policy for TharushiOnlineStore
Effective Date: [01/11/2024]
At TharushiOnlineStore, we respect and prioritize your privacy. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your data. By using our website, you agree to the terms outlined below.
1. Information We Collect
We collect information from you when you visit our website, make a purchase, or interact with us in other ways. The types of information we may collect include:
- Personal Information: When you make a purchase or create an account, we collect information such as your name, email address, shipping address, billing information, and payment details.
- Health and Beauty Preferences: To provide personalized product recommendations, we may ask for optional information about your beauty and skincare preferences. This information is voluntary.
- Device and Usage Information: When you visit our website, we may automatically collect data about your device, including your IP address, browser type, referring/exit pages, and usage details.
- Cookies and Tracking Data: Our website uses cookies and similar tracking technologies to improve user experience, understand usage patterns, and enhance marketing efforts. You can manage cookies through your browser settings.
2. How We Use Your Information
We use the information collected for the following purposes:
- Order Processing: To process and fulfill orders, handle payments, and communicate order updates.
- Customer Support: To respond to inquiries, provide customer support, and offer solutions to any issues.
- Personalization: To recommend products, special offers, and content that align with your beauty and wellness preferences.
- Marketing: To send promotional emails, newsletters, or updates about new products and services. You can opt out of marketing communications at any time.
- Website Improvement: To analyze usage patterns and improve the functionality and design of our website.
- Compliance: To comply with applicable laws, regulations, and legal obligations.
3. How We Protect Your Information
We implement various security measures to protect your personal information, including:
- Encryption: Payment details are processed using secure, encrypted connections.
- Access Control: Only authorized personnel have access to your personal information.
- Data Storage: We securely store your data on servers with advanced security protocols to prevent unauthorized access.
However, please note that no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.
4. Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following cases:
- Service Providers: We may share your information with trusted third-party service providers who help us operate our website, process payments, and deliver orders. These providers are bound to confidentiality and are only authorized to use your information as necessary to perform their services.
- Legal Compliance: We may disclose your information to comply with legal obligations, enforce our site policies, or protect our or others’ rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.
5. Your Rights
You have the following rights regarding your personal data:
- Access: You can request a copy of your personal information that we hold.
- Correction: You can request corrections to any inaccurate or incomplete data.
- Deletion: You can request deletion of your data, subject to certain legal exceptions.
- Data Portability: You have the right to request a copy of your data in a portable format.
- Opt-Out: You may opt out of receiving promotional emails by following the unsubscribe instructions in our emails or contacting us directly.
To exercise any of these rights, please contact us at [your email address].
6. Cookies and Tracking Technologies
We use cookies, beacons, and other tracking technologies to enhance your experience on TharushiOnlineStore. Cookies help us remember your preferences, understand usage patterns, and provide customized content. You can disable cookies in your browser settings, but this may affect the functionality of our website.
7. Third-Party Links
Our website may contain links to third-party websites, such as social media platforms and partner websites. We are not responsible for the privacy practices of these external sites, and we encourage you to read their privacy policies.
8. Children’s Privacy
TharushiOnlineStore is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13 without verification of parental consent, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page, along with the effective date.
🔹 1. GDPR Section for Privacy Policy
GDPR Compliance for EU Customers
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Legal Basis for Processing
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We process your personal data for the following reasons:
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Order fulfillment: To process and ship your orders (contractual necessity).
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Customer support: To respond to inquiries and provide assistance (legitimate interest).
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Marketing: Only with your explicit consent, e.g., newsletters and promotional emails.
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Data Transfer Outside the EU
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Some of our suppliers and service providers are located outside the European Union (e.g., USA, China).
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We ensure that any transfer of your personal data is done securely and in accordance with GDPR requirements.
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Your Rights as an EU User
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Access & Correction: You can request a copy of your data or ask for corrections.
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Deletion: You can request deletion of your personal data, subject to legal requirements.
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Data Portability: You can request a copy of your data in a portable format.
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Withdraw Consent: You can withdraw consent to marketing emails or cookies at any time.
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Complaint: You have the right to lodge a complaint with your local data protection authority.
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Contact for GDPR Requests
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Address: Bangalore, India
Disclaimer : For orders shipped to the US, you may need to pay import duties or taxes before receiving your package if your item ships from overseas. These fees are not included in the item price and will be your responsibility.
Data Security:
We use SSL encryption and trusted third-party payment providers to protect your data.
Frequently Asked Questions
❓ Do you charge any additional taxes or fees at checkout?
🟢 Nope! The price you see on our website is the final price you’ll pay. We don’t add any surprise fees, taxes, or handling charges at checkout.
“International Orders – US Import Duty Notice” (only for products shipping from China)
Due to new US customs regulations effective May 2, 2025, some products shipped from China may incur import duties or taxes upon delivery. These charges are not included in the product price or shipping fee and must be paid by the recipient.
❓ Are taxes included in the product price?
✅ Yes — all listed prices are tax-inclusive where applicable. You won’t be charged anything extra beyond the product and shipping costs (if any).
❓ Will I see any unexpected charges during checkout?
🚫 Never. We believe in transparent pricing — so there are no hidden costs. What you see is exactly what you’ll pay.
❓ Do I have to pay customs or duties?
🌍 Most of our orders are shipped internationally without extra customs or duties. However, in rare cases, local regulations may apply — we’ll keep you informed if so.
❓ Why is there no tax breakdown in my receipt?
Since we currently cover taxes within our pricing, you won’t see a separate tax line. It’s all included for your convenience.
❓What if I receive a damaged or incorrect item?
A: Just contact us within 7 days of delivery with photos, and we’ll fix it right away!
❓Can I return or cancel my order?
A: Yes, we accept returns on eligible items. Please check our Return Policy for full details.
❓How long will delivery take?
A: Delivery usually takes 7–15 business days depending on your location and product type. You’ll receive tracking details via email.
❓Where do you ship from?
A: Our products are shipped directly from our global fulfillment centers to ensure faster delivery and better quality control.
